Frequently asked questions
The short answers to what buyers ask most. Anything else: contact us — include your VIN and we’ll verify fitment before you spend a dollar.
How do I find the right part for my KYMCO?
Two ways. Browse by model: pick your category (scooter, motorcycle, ATV, side-by-side), then your model, year, and color — you’ll get every factory exploded-view diagram with each part numbered, priced, and ready to order. Or use the VIN lookup: type the 17-character VIN from your frame and we’ll identify the exact model, year, and color for you.
Where do I find my VIN?
The VIN is stamped on the vehicle’s frame and printed on your title and registration. It’s always exactly 17 characters and never contains the letters I, O, or Q. Once you have it, the VIN lookup does the rest.
Are these genuine KYMCO parts?
Yes — everything we sell is a genuine KYMCO original-equipment (OEM) part carrying the original factory part number. We don’t sell aftermarket substitutes. We’re an independent retailer, not KYMCO itself.
How do I know a part will fit my vehicle?
Every part is cross-referenced against KYMCO’s official exploded-view diagrams for the exact model, year, and color — the diagram shows you the part’s exact position in the assembly before you buy. If a part we verified for your model or VIN doesn’t fit, contact us and we’ll make it right — see Returns & Refunds.
How much is shipping and how long does it take?
Shipping is calculated at checkout from your order’s weight, size, and destination — you see the exact cost before paying. In-stock parts ship promptly with a tracking number emailed to you; special-order parts come from KYMCO’s US distributor and can take longer. Details: Shipping Policy.
What if a part is backordered?
Items not in stock are charged when you order and ship automatically as soon as they arrive; a backordered item may ship separately. Slow-moving factory parts can take longer — occasionally more than two months. If the wait is too long, email support@kymcopartsstore.com and we’ll cancel the unshipped item and refund it in full.
Can I return a part?
Brand-new, unopened parts can be returned within 14 days of delivery for 100% store credit or exchange, or a refund minus a 15% restocking fee. Wrong or damaged part? Full refund including shipping. Some items (electrical parts, special orders, painted panels) aren’t returnable — the full list is on the Returns & Refunds page. Always email us first for a return authorization.
My model or part isn't listed — can you still get it?
Often, yes. The catalog covers US-market models; if your part isn’t listed, contact us with the part number (or your VIN and a description) — if KYMCO still supplies it, we can usually order it.
How do I pay, and is checkout secure?
Cart and checkout run on Shopify — the same checkout used by millions of stores — with all major cards accepted. Your card details go directly to Shopify’s PCI-compliant payment processors; we never see or store your card number.
Do parts come with a warranty?
Genuine parts may carry a manufacturer’s warranty, provided by the manufacturer on its own terms. Anything that arrives defective is covered by us — contact us within 7 days of delivery for a full replacement or refund.