Returns & Refunds
The short version
- Brand-new, unopened parts: returnable within 14 days of delivery.
- Your choice: 100% store credit or exchange, or a refund to your original payment method minus a 15% restocking fee (it covers payment-processing and handling costs).
- We shipped the wrong part, or it arrived damaged? Full refund including shipping, no fees — contact us within 7 days of delivery.
- If a part we verified for your model or VIN doesn’t fit, tell us — we’ll make it right.
How to start a return
Email support@kymcopartsstore.com with your order number and the part number you’re returning. We’ll reply with a return authorization and the return address. Returns sent without prior authorization are not accepted, so always write first.
The details
- Parts must be brand-new, complete, and in their original, unopened packaging.
- No returns are accepted more than 30 days after delivery.
- Not returnable (unless defective on arrival): special-order items, painted body panels, electrical components, performance parts, closeout and clearance items, used items, tools, manuals, carburetors, and helmets.
- Parts that have been installed, fitted, or damaged after delivery are not returnable.
- Return shipping is at your cost unless the return is due to our error (wrong item shipped, or defective on arrival) — then it’s on us.
- Refunds and store credits are issued after we receive and inspect the return, usually within 24 hours of receipt. Card refunds typically appear on your statement within a few business days, depending on your bank.
Fitment guarantee
Every part in the catalog is cross-referenced against KYMCO’s official exploded-view diagrams for the exact model, year, and color. Please double-check fitment before ordering (the VIN lookup takes seconds) — but if a part we verified for your vehicle doesn’t fit it, contact us and we’ll take care of it.